Privacy Policy
Welcome to Resineera, a brand operated by NMG ROUTS LLP (“we”, “our”, “us”). We are committed to protecting your personal data and respecting your privacy.
This Privacy Policy outlines how we collect, use, share, and protect your personal information when you access or use our website: www.resineera.com (the “Platform”).
Acceptance of Terms
By accessing our Platform, using our services, or providing your information, you agree to the terms outlined in this Privacy Policy, our [Terms of Use], and other applicable service-specific terms. If you do not agree with this Policy, please do not use our Platform.
This Policy is governed by the laws of India, including applicable data protection and privacy laws. Our services are intended only for users within India, and your data will primarily be stored and processed in India.
Information We Collect
We collect the following types of personal and sensitive data:
Personal Information: Name, date of birth, address, email ID, phone number, and other identity/address proof data provided during sign-up or use.
Sensitive Data: With your consent, we may collect bank account details, credit/debit card information, or biometric identifiers (such as facial features) to enable certain features.
Behavioral Data: Information about your activity, preferences, and usage patterns on our Platform.
Transactional Information: Details of your purchases and interactions with us or with third-party partners.
Technical Data: IP address, browser type, device identifiers, and other digital footprints.
Note: You can choose not to provide certain information; however, this may limit your access to specific features or services.
Use of Your Information
We use your data to:
Fulfill and manage your orders and requests
Provide personalized services and recommendations
Improve user experience and interface
Conduct internal research, analysis, and surveys
Prevent fraud, errors, and illegal activity
Inform you of offers, products, and updates
Resolve disputes or troubleshoot issues
Enforce our Terms of Use and other legal obligations
We may use your data for marketing purposes, but you will have the option to opt-out of such communications.
Sharing of Your Information
We may share your personal data in the following cases:
With Group Entities and Affiliates: For operational, marketing, or service enhancement purposes (unless you opt out).
With Third-Party Partners: Sellers, logistics providers, payment gateways, reward programs, or technology partners for delivering products/services.
Legal Obligations: We may disclose your data to governmental or legal authorities when required under applicable laws or in response to legal process.
For Security or Enforcement: In good faith, we may disclose information to protect rights, property, safety, or to address fraud, breach of policy, or other harmful conduct.
We are not responsible for the privacy practices of third-party partners. Please read their privacy policies before sharing your information.
Security Precautions
We adopt reasonable technical and administrative security measures to safeguard your data:
Secure servers and encrypted data storage
Restricted access based on roles
Regular monitoring for unauthorized access
Despite our efforts, data transmission over the internet is not completely secure. By using the Platform, you accept inherent risks associated with online transactions.
Users are responsible for maintaining the confidentiality of their account login credentials.
Data Retention and Deletion
You may delete your account at any time via your profile/settings, or by emailing us at the contact below.
We may delay deletion in cases of ongoing transactions, unresolved claims, or legal obligations.
Retained data is kept no longer than necessary and may be anonymized for analytics or research.
Your Rights
You have the right to:
Access, update, or correct your personal data
Withdraw consent at any time
Request account deletion or data removal
Object to marketing communications
To exercise your rights, contact us at the details provided below. Withdrawal of consent will not affect prior processing and may restrict access to some services.
Consent
By accessing our Platform or submitting your information, you:
Consent to our collection, use, and disclosure practices
Confirm that you have authority to share information on behalf of others (if applicable)
Agree to be contacted via SMS, email, calls, or messaging platforms regarding services, promotions, and updates
To withdraw consent, please email the Grievance Officer with the subject: “Withdrawal of consent for processing personal data”. We may verify your request before proceeding.
Updates to This Policy
We may revise this Privacy Policy from time to time. Please review this page periodically for any updates.
Where legally required, we will notify you about significant changes to this Policy through appropriate channels.
Grievance Redressal
If you have any concerns, complaints, or queries regarding this Privacy Policy or the handling of your data, please contact Us:
Email: info@resineera.com
Phone: +91 7303956060
Address: 1st, K-1/4, Main Rajapuri Rd, Block RZ B, Uttam Nagar, Matiala, New Delhi, Delhi, 110059
Contact Us
For general inquiries or support, reach us at:
Email: info@resineera.com
Phone: +91 7303956060
Website: https://www.resineera.com